Privacy Policy

Introduction

SmartStrategist SARL ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our infrastructure project planning services. We are the data controller for the personal data we process about you.

Data We Collect

The data we collect includes personal information that you voluntarily provide to us and information that is automatically collected when you use our website. We may collect the following types of personal data:

• Contact information (name, email address, phone number, postal address)
• Company or organisation details
• Project information and requirements
• Communication records and correspondence
• Website usage data and analytics information
• Technical information (IP address, browser type, device information)
• Cookie and tracking data as described in our Cookie Policy

How We Use Your Information

We use the personal data we collect for legitimate business purposes, including how we use your information to provide our infrastructure project planning services and improve your experience with SmartStrategist. The legal basis for processing your data includes:

• Providing and delivering our infrastructure project planning services
• Responding to your enquiries and communication requests
• Processing and managing project consultations
• Improving our website functionality and user experience
• Conducting business analytics and performance monitoring
• Complying with legal obligations and regulatory requirements
• Marketing our services (with your consent where required)

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With trusted service providers who assist in delivering our services
• When required by law or legal process
• To protect our rights, property, or safety, or that of others
• In connection with a business transaction (merger, acquisition, etc.)
• With your explicit consent for specific purposes

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. Personal data related to project consultations may be retained for up to 7 years after the completion of services. Website analytics data is typically retained for 26 months. You may request deletion of your personal data at any time, subject to legal obligations.

Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have specific rights regarding your personal data:

• Right to access your personal data
• Right to rectify inaccurate or incomplete data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent (where processing is based on consent)
• Right to lodge a complaint with a supervisory authority

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

International Data Transfers

As we operate primarily within the European Union, your personal data is generally processed within the EU. If we transfer personal data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding your personal data, please get in touch using the contact information below:

Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to lodge a complaint with the Luxembourg National Commission for Data Protection (CNPD) or your local supervisory authority.